NAF Accused of Failure to Refund
Date: Monday February 18 2008, @11:05AM
Topic: Uniform Dispute Resolution Policy (UDRP)

A consumer complaint has been filed with the Minnesota Attorney General's office against a major UDRP service provider for its failure to issue a $1,300 refund check as promised for canceled arbitrations. The full text of the complaint against the National Arbitration Forum is here. Note this line:

I have also contacted the Internet Corporation for Assigned Names and Numbers (ICANN), a California non-profit which confers nominal "accreditation" of the NAF to conduct these types of internet dispute resolution services. ICANN has taken no action, as the responsible ICANN official is a former employee of the NAF in charge of the identical dispute resolution service advertised by the NAF.
Has NAF ever issued a refund?

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Yes, NAF does issue refunds
by Kristine Dorrain on Friday March 21 2008, @09:28AM (#16976)
User #4742 Info
In response to your question, yes, the National Arbitration Forum can and does issue refunds (see FORUM Supplemental Rules 9(c)(iv) and (e)). In this case, the mistake was remedied and a refund was issued immediately. We regret the error.

Kristine Dorrain
Internet Legal Counsel
National Arbitration Forum (FORUM)
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