NAF Accused of Failure to Refund
Date: Monday February 18 2008, @11:05AM
Topic: Uniform Dispute Resolution Policy (UDRP)

A consumer complaint has been filed with the Minnesota Attorney General's office against a major UDRP service provider for its failure to issue a $1,300 refund check as promised for canceled arbitrations. The full text of the complaint against the National Arbitration Forum is here. Note this line:

I have also contacted the Internet Corporation for Assigned Names and Numbers (ICANN), a California non-profit which confers nominal "accreditation" of the NAF to conduct these types of internet dispute resolution services. ICANN has taken no action, as the responsible ICANN official is a former employee of the NAF in charge of the identical dispute resolution service advertised by the NAF.
Has NAF ever issued a refund?

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Yes, NAF does issue refunds
by Kristine Dorrain on Friday March 21 2008, @09:28AM (#16976)
User #4742 Info
Michael:
In response to your question, yes, the National Arbitration Forum can and does issue refunds (see FORUM Supplemental Rules 9(c)(iv) and (e)). In this case, the mistake was remedied and a refund was issued immediately. We regret the error.

Kristine Dorrain
Internet Legal Counsel
National Arbitration Forum (FORUM)
http://domains.adrforum.com
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This article comes from ICANNWatch
http://www.icannwatch.org/

The URL for this story is:
http://www.icannwatch.org/article.pl?sid=08/02/18/2012212