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    Highlights of the ICANNWatch Archive
    (June 1999 - March 2001)

    This discussion has been archived. No new comments can be posted.
    Bugtoaster Calls New.net Plugin Defective | Log in/Create an Account | Top | 35 comments | Search Discussion
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    Re: Bugtoaster Calls New.net Plugin Defective
    by Anonymous on Sunday November 18 2001, @07:22PM (#3717)

    Most users get their DNS service from their ISP.

    The New.Net Plug-In is not needed, when one
    uses a high-quality ISP.

    ISPs are like cable TV operators, fortunately,
    if your ISP does not carry all of the channels (TLDs),
    you can switch ISPs.

    By using a high-quality ISP, you do not have
    to make any changes to your PC.

    http://www.New.Net has a list of the major
    ISPs that bring over 70,000,000 viewers to
    the New.Net TLDs.
    [ Reply to This | Parent ]
    Re: Bugtoaster Calls New.net Plugin Defective
    by Anonymous on Monday November 19 2001, @08:01AM (#3731)
    A previous version also crashed RealPlayer Plus, in my experience.

    [ Reply to This | Parent ]
    Re: Bugtoaster Calls New.net Plugin Defective
    by Anonymous on Wednesday November 21 2001, @01:03AM (#3816)
    Bugtoaster is right-on. New.net blows. Fortunately, they can't ban naysayers from this forum.
    [ Reply to This | Parent ]
    Re: Bugtoaster Calls New.net Plugin Defective
    by Anonymous on Wednesday November 21 2001, @01:05AM (#3817)
    I agree, New.net is terrible. Plug-in problems, giving domains away, for free, to large corporations while the little guy must pay.

    Second-rate company for second-level domain names.

    How about SUCKERS.BET.NEW.NET.
    [ Reply to This | Parent ]
    Re: Bugtoaster Calls New.net Plugin Defective
    by Anonymous on Wednesday November 21 2001, @01:06AM (#3818)
    It's true, New.net allows their customers to run their forum, ban posters, and decide policy.
    [ Reply to This | Parent ]
    Re: Bugtoaster Calls New.net Plugin Defective
    by Anonymous on Wednesday November 21 2001, @01:07AM (#3819)
    New.net = con job, IMO.
    [ Reply to This | Parent ]
    Re: Bugtoaster Calls New.net Plugin Defective
    by steve@new.net (SteveC) on Monday November 26 2001, @01:25PM (#3861)
    User #2430 Info | www.new.net
    I want to correct some inaccurate and/or incomplete information that someone culled from BugToaster.com regarding our client software. We were notified of this particular problem on November 8 and responded the same day. Thanks to their detailed reports, we have determined the cause of the bug and fixed the code, and it is in QA. We will release a new version of the client as soon as it passes through final testing (which includes, by the way, BugToaster's software).

    There are actually two separate bugs that account for nearly all of the incidents reported by BugToaster. The reason these particular bugs have gone undetected for so long is that the situations under which they would cause a problem are quite unusual. The only time they appear to occur is when either an install or uninstall of the plug-in has been interrupted. Given that our software typically takes only a few seconds to download, it doesn't seem unusual that we haven't seen this before now. One other situation under which we occasionally see problems is when our files have been corrupted by the subsequent installation of other plug-in software. We can't control what users install on their PCs, but we can diligently follow up on any reported problems. Regardless of the source, we take every bug seriously, and we've worked quickly to fix every problem we know about.

    As for the assertion that our uninstall doesn't completely remove all files, while literally true, is a bit misleading. The only file we leave behind is an Active X remnant that has no effect on the operation of the PC and is similar to the residue of many other programs. In addition, if someone does not reboot after the uninstall as instructed, it may appear that a .dll file is still there, but this will disappear the next time the user reboots. No matter that these are harmless situations, they do create misunderstandings. Accordingly, we are working on changes to the uninstall program to remove these files and will release this functionality in a future build.

    Like every other software product, despite rigorous testing, some bugs creep through. Given the tens of millions of copies of our plug-in that are out there, we are quite pleased at the low volume of support calls and emails we get. And when we do get complaints, we respond immediately, and we have the benefit of being able to update the clients automatically when fixes are available.

    I trust this clears up several misconceptions that perhaps lack of factual information has fueled. Please feel free to email me directly if you have any further questions or concerns.

    Steve Chadima
    [ Reply to This | Parent ]

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