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    Highlights of the ICANNWatch Archive
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    This discussion has been archived. No new comments can be posted.
    Verisign, Inc. sending deceptive and predatory domain expiration notices | Log in/Create an Account | Top | 18 comments | Search Discussion
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    Re: Verisign, Inc. sending deceptive and predator
    by fnord ({groy2k} {at} {yahoo.com}) on Friday March 22 2002, @06:15PM (#5510)
    User #2810 Info
    More or less the same warning is on the Go Daddy website, linked off A Warning to our Customers button at the top of their home page. The latter gives different Verisign contact information:
    VeriSign Inc. Customer Service
    http://www.netsol.com/en_US/help/send-feedback.jhtml
    Phone: 888-642-9675
    While it may sound like a job for ICANN, on the internic link given in the email, ICANN washes its hands of responsibility [emphases theirs]:
    If you have a problem with one of the registrars, you should first try to resolve it with that registrar. Contact information for the registrars is posted at http:// www.internic.net/contact.html [where VeriSign is still listed as Network Solutions. The page was last modified on Fri, 10 Aug 2001].

    If you cannot resolve your complaint with the registrar, you should address it to private-sector agencies involved in addressing customer complaints or governmental consumer-protection agencies. (The appropriate agency will vary depending on the jurisdiction of the registrar and the customer.) [Hint: perhaps such agencies could be listed somewhere].

    All registrars with direct access to the .biz, .com, .info, .net, and .org registries are accredited for this purpose by the Internet Corporation for Assigned Names and Numbers (ICANN). ICANN does not resolve individual customer complaints. ICANN is a technical-coordination body. Its primary objective is to coordinate the Internet's system of assigned names and numbers to promote stable operation.

    Although ICANN's limited technical mission does not include resolving individual customer-service complaints, ICANN does monitor such complaints to discern trends. If you would like to submit a complaint about a registrar for ICANN's records, please use the form below [not reproduced here] or send an email (including the information below) to registrar-info@icann.org. As a courtesy, ICANN will forward your complaint to the registrar for review and further handling. (Please note that there is no guarantee that the registrar will reply.)

    It will be interesting to see if only Go Daddy registrants receive this. Go Daddy is grabbing more of the market share with new registrations, VeriSign/Network Solutions decidedly isn't. As ICANN appears to have done nothing to stop the shady business practices of its smaller accredited registrars, can they be expected to bring the largest (and one of their larger sources of income) to heel? At best, they will wait to see if they can discern a trend, so I guess the message to crooked ICANN accredited registars (big and small) is to engage in one-time hit and run tactics. There's also a thread regarding this on the DNSO registrars' list. -g
    [ Reply to This | Parent ]
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