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  • Müller-Maguhn home
  • UDRPinfo.com;
  • UDRPlaw.net;
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  •   At Large Membership and Civil Society Participation in ICANN  
  • icannatlarge.com;
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  • ICANN-Related Reading
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    Ted Byfied
    - ICANN: Defending Our Precious Bodily Fluids
    - Ushering in Banality
    - ICANN! No U CANN't!
    - roving_reporter
    - DNS: A Short History and a Short Future

    David Farber
    - Overcoming ICANN (PFIR statement)

    A. Michael Froomkin
    - When We Say US™, We Mean It!
    - ICANN 2.0: Meet The New Boss
    - Habermas@ discourse.net: Toward a Critical Theory of Cyberspace
    - ICANN and Anti-Trust (with Mark Lemley)
    - Wrong Turn in Cyberspace: Using ICANN to Route Around the APA & the Constitution (html)
    - Form and Substance in Cyberspace
    - ICANN's "Uniform Dispute Resolution Policy"-- Causes and (Partial) Cures

    Milton Mueller
    - Ruling the Root
    - Success by Default: A New Profile of Domain Name Trademark Disputes under ICANN's UDRP
    - Dancing the Quango: ICANN as International Regulatory Regime
    - Goverments and Country Names: ICANN's Transformation into an Intergovernmental Regime
    - Competing DNS Roots: Creative Destruction or Just Plain Destruction?
    - Rough Justice: A Statistical Assessment of the UDRP
    - ICANN and Internet Governance

    David Post
    - Governing Cyberspace, or Where is James Madison When We Need Him?
    - The 'Unsettled Paradox': The Internet, the State, and the Consent of the Governed

    Jonathan Weinberg
    - Sitefinder and Internet Governance
    - ICANN, Internet Stability, and New Top Level Domains
    - Geeks and Greeks
    - ICANN and the Problem of Legitimacy

    Highlights of the ICANNWatch Archive
    (June 1999 - March 2001)


     
    Registrars Measuring ICANN from the trenches
    posted by jon on Monday April 08 2002, @12:31PM

    Anonymous writes "Has anyone done any systematic looking at what it is like for the average Jane, in the trenches registering domains? This would seem a good measure of ICANN performance. I registered one of the new "name" domain names five weeks ago... see the letter below to "register.com." I freely admit that this is only one data point, but I've registered three other domains at various times, each with different providers (Network Solutions, TUCOWS DomainDirect.com, discount-hosting.com). This experience is the worst--but every time is frustrating somehow. Different words for everything, the UIs are terrible, and I had no luck finding a good third-party/consumer advocate comparison shopping site.

    Christian"



    **********************************************
    register.com Customer Service Contact Form
    
    Subject: Domain Manager Questions
    Last name: Sandvig
    First name: Christian
    Domain name: christian.sandvig.name
    
     April 8, 2002
    
     To Whom it May Concern,
    
     I registered this domain name on February 25, and I have yet to receive
     the promised email that tells me how to log in to manage my domain.  I
     realize that .name is a new domain and hence a new service for you,
     however you have managed to serve a variety of advertisements for
     your company from the domain I purchased for some time, so I find it
     hard to understand this delay.
    
     I see today that I can now log in to the Domain Manager, but that the
     promised features I paid for (esp. URL forwarding) are still not
     available.  When do you anticipate the services I paid for will be
     delivered?  I notice that you are still selling these services to new
     customers without warning them that they do not work.
    
     Further, I see that your Domain Manager indicates my domain name will 
     expire on 01/18/2004.  I expect this date to be updated to reflect a
     starting date that is consistent with the starting date of the services
     you claimed you would provide.  As of today, you have not yet
     provided these services.  This new expiry date would seem to be two
     years from a few weeks from now (if ever).
    
     As a further example, when I logged in to Domain Manager for the first
     time a few minutes ago, I attempted to set up my email forwarding
     (another of your promised services) and found, to my dismay, that you
     indicate your servers will begin to forward email three to six weeks after
     the address is configured.  Leaving aside any knowledge of computers,
     I must confess that my experience with other domain name registrars
     makes it hard to understand the necessity of this timetable.
    
     I am very unhappy about my experience with register.com so far.  I look
     forward to your reply with an expected date when you will begin the
     service that you billed me for.
    
     Sincerely,
     Christian Sandvig
     christian.sandvig@csls.ox.ac.uk
    

     
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    Measuring ICANN from the trenches | Log in/Create an Account | Top | 7 comments | Search Discussion
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    You Are Joking Right?
    by jberryhill on Wednesday April 10 2002, @03:31PM (#5801)
    User #3013 Info
    Mr. Sandvig, nobody at ICANN is interested in your problems registering or maintaining a domain name. You will notice that, of all of the "constituencies" involved in ICANN, domain name registrants are not one. If you look at the various working groups and task forces, you will find that practically nobody who is making up the rules or writing the contract terms to which registrants will agree, has ever registered or managed a domain name. Most of them have only a dim idea of how this network operates. It is about intellectual property, making money, and avoiding liability for providing shoddy services with poorly constructed policies. It is not about running a smoothly operating addressing system for a computer network. Not at all.
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