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    Highlights of the ICANNWatch Archive
    (June 1999 - March 2001)

    Unclassifiable (rare) ALLDNS, LLC. When you buy cheap you buy twice! - Be Warned!
    posted by michael on Tuesday October 30 2001, @03:42AM

    Julian writes "I registered domains for the family, I didn't want to spend a fortune so I searched around for a domain re-seller that was reasonable and I came across ALLDNS, LLC. in Washington DC - to start there was no problem registering, and I got one up and running, and just stored the other 3. The problem started when I received (nearly one year later) an email from them warning me that the three were about to be "Deactivated" I had registered one of them for 3 years and the other two for 2 years. So I wrote to them telling them so. I wrote, and wrote and wrote.. I never got a reply (bar a request for the receipts which I sent), and surely enough they expired, back in September '01.

    That's when the real nightmare began."

    I couldn't transfer them, I didn't know what to do. I had no alternative other than to watch and wait for them to be removed from the registry so that I could re-register them again (with another service!) Imagine waiting, not knowing if someone else might beat me to it. finally today I noticed that they had all been removed, and promptly re-registered them (I think successfully), and have now written again to ALLDNS requesting the refund of the difference that they owe me plus a meagre $15 toward my expenses (ringing etc.).

    I just find it hard to believe that I am alone in suffering problems with this company, although repeated searches have failed to come across anyone else with a problem.

    The other question I have is what can I do if they don't refund me? I can't reach them by phone, they only have a recorded message, they don't respond to my emails, and I live in the Philippines, so I can hardly go to thier offices.

    If anyone knows what actions can be taken to:

    a) Recover my loss
    b) Report them to some body or watchdog
    c) Stop them doing this to other people

    Please tell me, the email address I have posted is genuine, I am at a loss what to do.

    Julian. Manila, Philippines

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    ALLDNS, LLC. When you buy cheap you buy twice! - Be Warned! | Log in/Create an Account | Top | 21 comments | Search Discussion
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    Re: ALLDNS, LLC. When you buy cheap you buy twice!
    by ross (rossattucowsdatcam) on Tuesday October 30 2001, @04:23AM (#3244)
    User #3098 Info
    Registrars have basic obligations to their registrants according to their agreement with ICANN. In this case, AllDNS resells for All West Communications who should be able to help you out with your situation in some manner. According to ICANN, their contact information is:

    Contact: Kyle Taylor
    Email: info@awregistry.net
    Tel: (801) 488-1200
    (877) REG-NAME

    Hope this helps...
    [ Reply to This | Parent ]
    Re: ALLDNS, LLC. When you buy cheap you buy twice!
    by JohnR (yes@fakemail.com) on Tuesday October 30 2001, @01:30PM (#3257)
    User #2937 Info
    It is too bad to hear of this kind of problem.
    It does happen from time to time.
    I guess anyone can report to U.S. federal trade commission at
    http://www.ftc.gov and Better Business Bureau at http://www.bbb.com

    Also Any registrant should consider more than just price
    when choosing a registration service. Many registrants mistakenly
    think the cheaper is the better. As always, good service
    comes with a good price even though vice not versa!!!

    [ Reply to This | Parent ]
    Re: ALLDNS Advertised For Free on ICANNWatch
    by fnord (groy2kNO@SPAMyahoo.com) on Tuesday October 30 2001, @10:06PM (#3268)
    User #2810 Info
    Errr, ya. Like they can tell one Anon from another. Just be glad I have no access to the server logs cuz I'd be givin all you guys ====. -g
    [ Reply to This | Parent ]
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